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Claims
Common questions about buying life insurance
How can you and your family benefit from a life insurance policy? Find out why it’s so important to get coverage.
Before you start shopping for life insurance, get to know the unique features and benefits that come with each type of policy.
A little bit of education can go long way in understanding how life insurance protects you, your budget and your family. Learn more about life insurance.
When you buy a life insurance policy, it's important to get the right amount of coverage. Too little and you could leave your loved ones in a tough financial spot. Too much and you'll be paying for coverage you don't need. Calculate your needs.
How much life insurance is going to cost depends on many different factors, such as your age and health. It also depends on the type of policy you buy and the amount of the death benefit that you select. Get a quote for term life insurance.
The term life insurance application process
Unique solutions, tailored to your needs
Need help? Try our Find a Policy tool.
Customer frequently asked questions
You can obtain your forgotten password by clicking on the "Forgot Password?" link on the login page. If you have forgotten your login email address that you used to create your account please contact us via message or by speaking with a Customer Service Representative.
First, log in to access your account. If you have not registered for an account, register now. Once logged in, you can click on the “Profile and Settings” option in the menu bar then select the action you want to take. If your name has changed, please contact us for assistance.
First, log in to access your account. If you have not registered for an account, register now. Once logged in you can locate the policy you want to change your beneficiary information on and select the ‘I want to’ drop down and then select ‘change my beneficiaries’ from the drop down list.
Customer policy and contract information
P.O. Box 12687
Birmingham, AL 35202-6687
Call us at 1-800-866-9933
Email us at ladphs@protective.com
P.O. Box 1928
Birmingham, AL 35282-8238
Call us at 1-800-265-1545
Email us at vulservice@protective.com
P.O. Box 1928
Birmingham, AL 35282-8238
Call us at 1-800-456-6330
Email us at annuityservice@protective.com
P.O. Box 12687
Birmingham, AL 35202-6687
Call us at 1-800-866-9933
View prospectuses and reports
P.O. Box 12687
Birmingham, AL 35202-6687
Call us at 1-800-866-9933
Email us at wclphs@wclife.com
P.O. Box 4830
Syracuse, NY 13221
Call us at 1-800-487-6669
Email us at service@protective.com
P.O. Box 535299
Pittsburgh, PA 15253-5299
Call us at 1-866-412-2071
Or login to www.eaccountservices.com/protective
Helpful resources
Frequently asked questions about claims
You can start the claim process by filling out the Start a Claim form.
For the fastest turnaround on claims less than $500,000, you can email your completed claim paperwork to claims@protective.com or fax it to 205-268-6833.
If your claim is more than $500,000 or you would prefer to physically mail the paperwork, our address is:
Claims
P.O. Box 12486
Birmingham, AL 35202
Generally, the claims process takes about 2 to 3 weeks. Because the adjudication of each claim is different, we are unable to provide you with an exact time frame for when we will complete the processing of your claim. We are committed to processing your claim as quickly as possible and responding in compliance with state law.