Grief resources and information
Managing your emotional needs while trying to cope with the logistics of a loved one’s death can be overwhelming. We’ve compiled this video series to help.
Managing and organizing finances
In the middle of grieving a loved one’s loss, making decisions about their finances can be overwhelming. Kathleen Rehl, Ph.D., CFP and author of Moving Forward on Your Own, walks through the first steps to take in order to set the financial affairs of a lost loved one in order.
Ready to start a claim?
You can quickly and easily start the claims process online using the link below. If you need assistance, please call us at 1-800-424-1592. Our claims team is available Monday through Thursday, 7 a.m.–6:30 p.m. and Friday, 7 a.m.–5:30 p.m. CST.
Additional resources
Claims frequently asked questions
When you're ready to make a claim, you may have questions. Here are answers to a few of the questions we hear most often.
Visit our claims FAQ page to see a complete list of frequently asked questions and answers.
Visit our claims FAQ page to see a complete list of frequently asked questions and answers.
- Notify us of the death of the insured/annuitant by starting a claim online or by contacting us directly at 1-800-424-1592.
- We will then verify the beneficiaries.
- We'll reach out to beneficiaries and ask them to complete a claim packet and provide any necessary documents, such as a certified copy of the death certificate and some beneficiary identification documents.
- Once all documents and forms are returned, we'll review the claim.
- After review, we'll either process the claim or contact the beneficiary for any additional information needed.
Online is the quickest and easiest way to file a claim. If you have a death certificate to upload, this will expedite the process.
The answer is no — it's the same claims process whether the policy is with Athene, Equitable Financial Life Insurance Company, MONY Life Insurance Company, Protective Life and Annuity Insurance Company, Protective Life Insurance Company, The Lincoln National Life Insurance Company, West Coast Life, or Zurich.
You'll visit claims.protective.com, follow the same steps and provide required documents:
- Complete the enclosed claim form in its entirety by each beneficiary.
- A certified copy of the death certificate.
- Return the original policy or contract if available. If these documents are not easily accessible, in SECTION D of the claim form select "The original policy(ies), or a copy, cannot be found."
- Complete, sign, and return the enclosed IRS Form W-9 (Request for Taxpayer Identification Number and Certification).
Neither Protective nor its representatives offer legal, investment, or tax advice. We encourage you to consult your financial advisor and legal or tax advisor regarding your individual situations before making investment, social security, retirement planning, and tax-related decisions.