• Structured Settlements
    Customer Service
  • Structured Settlements FAQ


    My contact information in this letter is incorrect, what do I do?

    You may provide Protective Life with updated information by writing a letter with the updated details (e.g.: address or name). Please be sure to include your policy number, last four digits of your social security number, and include your signature in the letter. You may send the letter in any of the following ways:

    • Mail to:
      • Protective Life 
      • Attention: Structured Settlements Administration
      • PO Box 13694
      • Birmingham AL 35202-3641
    • Scan or take a picture of the letter and email to structuredsettlements@protective.com
    • Fax to 603.334.5833

    *Please note:

    • For a name change, please include a copy of legal evidence (e.g.: marriage certificate, driver’s license, passport)
    • If you were a minor at the time of settlement, please provide a copy of government issued ID


    Can I change or update my information online?

    No, a written request with your signature must be submitted to request any changes or updates.


    Can I obtain policy information online?

    Protective Life does not offer online access to structured settlement annuities at this time.


    How do I contact a representative with questions?

    Representatives are available for your questions from 7:00 am to 6:30 pm CT Monday – Thursday and 7:00 am to 5:00 pm CT on Friday at 800-451-7065 option #3.


    How do I submit information or requests?

    You may submit information or requests to us in any of the following ways:

    • Mail to:
      • Protective Life 
      • Attention: Structured Settlements Administration
      • PO Box 13694
      • Birmingham AL 35202-3641
    • Scan or take a picture of the letter and email to structuredsettlements@protective.com
    • Fax to 603.334.5833

     

    *Please note:

    • For a name change, please include a copy of legal evidence (e.g.: marriage certificate, driver’s license, passport)
    • If you were a minor at the time of settlement, please provide a copy of government issued ID


    I recently submitted a request.  Do I need to resubmit this request to the new company?

    Your request will be processed in a timely manner and does not need to be resubmitted.


    Will there be a delay in when I receive my next payment?

    We are committed to continue to provide funds by your expected due date.


    Will my payment dates change?

    Your payment due date will not change. Please note, payments will be processed as follows:

    • Payable by check: will be mailed seven days in advance of the payment due date defined in the settlement.
    • Payable by electronic fund transfer (EFT) or direct deposit: will be processed five days in advance of the payment due date defined in the settlement and available in your account on either that day or the following day.

    *Please note: payments are not processed on weekends and holidays.  Payments that are due to be processed on these days will be processed the next business day.         


    If I received payments by EFT or direct deposit, do I need to notify my bank of this change?

    No notification is required. You can anticipate the payer name displayed in your account details to change.

  • Protective Life Insurance Company (for policies issued in states other than NY) and Protective Life and Annuity Insurance Company (for policies issued in NY).

    Protective Life Insurance Company’s home office is located in Brentwood, Tennessee, and Protective Life and Annuity Insurance Company’s home office is located in Birmingham, Alabama.