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Because of the widespread flooding in December, we have placed the applicable moratorium on cancellations and renewals and implemented the other applicable extensions for affected policyholders. Details of these allowances and who they apply to may be found within the recent Illinois Department of Insurance
If you have a disaster-related complaint or dispute, the Illinois Department of Insurance toll-free complaint hotline is 1-866-445-5364, or you can file a complaint online at
Serving your needs is always our number one priority. View your options below and select the right one to contact us.
Our online customer service site offers several features that enable you to have better control over your policies and account. They're available at any time!
Click here if your life or annuity policy/contract is held by one of our following family of companies:
Click here if your life or annuity policy/contract was issued by:
Please note not all policies/contracts are available online.
All other customers, please call 1-800-866-9933 to speak to a customer service representative.
Life and health insurance customers: PO Box 12687 Birmingham, AL 35202-6687 1-800-866-9933 email: firstname.lastname@example.org
Variable life insurance customers: PO Box 1928 Birmingham, AL 35282-8238 1-800-265-1545 email: email@example.com
Annuity customers: PO Box 1928 Birmingham, AL 35282-8238 1-800-456-6330 email: firstname.lastname@example.org
West Coast Life insurance customers: PO Box 12687 Birmingham, AL 35202-6687 1-800-866-9933 email: email@example.com
MONY Life Insurance Company and MONY Life Insurance Company of America customers PO Box 4830 Syracuse, NY 13221 1-800-487-6669 email: firstname.lastname@example.org
Immediate Benefit Account: PO Box 535299 Pittsburgh, PA 15253-5299 1-866-412-2071 Or login to: https://www.eaccountservices.com/Protective
DID YOU KNOW?
83 percent of our clients access their tax forms via our online account access?*
*Protective Life Insurance internal reporting,
Sign up for online account access and get started today.