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We are here to help 

Access online tools and materials to help you identify new opportunities and better manage your business. Join us to achieve a higher level of success. 

  • Sales desk
  • Submitting business
  • Service
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Illustrations, product, marketing materials

Life and annuity bank agents

Call us at 800-500-2995
Email us at: internalwholesalers@protective.com
Monday -Thursday 8 a.m. – 8 p.m. ET
Friday 8 a.m. – 6 p.m. ET
Independent advisors

Call us at 800-628-6390
Email us at:
Annuities product.info@protective.com
Life insurance life.sales.desk@protective.com
Send us a fax at 205-268-2382
Monday - Thursday 8 a.m. - 7 p.m. ET 
Friday 8 a.m. - 6 p.m. ET 
 
Financial institutions and wirehouses

Call us at 888-340-3428
Email us at 
All inquiries fis.support@protective.com
Send us a fax at 205-268-2382
Monday - Thursday 8 a.m. - 7 p.m. ET 
Friday 8 a.m. - 6 p.m. ET 
Annuity BGA/independent agents

Call us at 800-421-5614
Email us at: Annuities product.info@protective.com
Send us a fax at 205-268-2382
Monday - Thursday 8 a.m. - 7 p.m. ET 
Friday 8 a.m. - 6 p.m. ET 
Life BGA/independent agents

Call us at 877-778-3500, option 1
Email us at 
Annuities product.info@protective.com
Life insurance life.sales.desk@protective.com
Send us a fax at 205-268-2382
Monday - Thursday 8 a.m. - 8 p.m. ET 
Friday 8 a.m. - 6  p.m. ET 
Annuity customer service

Call us at 800-456-6330
Email us at: annuity.service@protective.com
Send us a fax at 205-268-3402
Monday - Thursday 8:30 a.m. - 7 p.m. ET 
Friday 8:30 a.m. - 6 p.m. ET 
P&C agents

Call us at 800-500-7229
Email us at 
All inquiries internalwholesalers@protective.com
Monday - Thursday 8 a.m. - 7 p.m. ET 
Friday 8 a.m. - 6 p.m. ET 
 
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Submitting life applications

For information on submitting life applications with Protective, select your preferred form of application delivery. We appreciate your business!

Mailing life applications

Overnight New Business Postal Mail:
Protective Life Insurance Company
Institutional Distribution Group
2801 Highway 280 South
Birmingham, AL 35223

New Business Postal Mail:
Protective Life Insurance Company
Institutional Distribution Group
P.O. Box 830619
Birmingham, AL 35283-0619

If you have any questions, please call 205-268-1363
Emailing life applications

You can send your formal or informal applications to Protective Life by email. Simply send to:


nbapps@protective.com for formal applications
informals@protective.com for informal applications
VUL.apps@protective.com for variable universal life applications
Hours of operation and phone numbers

New Business hours of operation: Monday - Friday, 7 a.m. - 6 p.m. CT

New Business phone: 800-265-1545

Fax for new/pending business forms: 205-268-6377 or 205-268-6909

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Submitting annuity applications

For information on submitting annuity applications with Protective, see information on application delivery below. We appreciate your business!

Mailing annuity applications

Overnight New Business Postal Mail:
Protective Life Insurance Company
2801 Highway 280 South
Birmingham, AL 35223

New Business Postal Mail:
Protective Life Insurance Company
P.O. Box 10648
Birmingham, AL 35202-0648

In Force Service Postal Mail:
Protective Life Insurance Company
P.O. Box 1928
Birmingham, AL 35201-1928
Hours of operation and phone numbers

New Business hours of operation: Monday - Friday, 7 a.m. - 6 p.m. CT

New Business Phone: 800-456-6330

Fax for new/pending business forms: 205-268-3151

Fax for in force/issued contracts: 205-268-6479

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New business underwriting

Mailing new business underwriting

Contact new business for questions related to risk or rating class such as:
Health conditions not listed in the Underwriting Field Guide
Sports, hobbies, occupations, and financial concerns
Communicating rates to customer
For status updates on a pending case, please check your Pending dashboard.

Please email outstanding requirements on pending cases to NBRequirements@Protective.com. Outstanding requirements emailed directly to a case manager or an underwriter will cause a delay in processing.

Life Insurance:
Call us at 800-366-9378
Fax the application to 205-268-5807
Email us at NBRequirements@Protective.com

Annuities:
Call us at 800-456-6330
Fax the application to 205-268-3151
Email us at Annuities@Protective.com

Monday - Friday 8 a.m. - 6 p.m. ET
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We are here to help you grow

Life customer service for in-force policies

Contact with general questions and inquiries on an in-force policy including policy maintenance, disbursements and changes such as a premium mode, bank draft, beneficiary, ownership:

Call us at 800-866-9933
Email us at ladphs@protective.com
Send us a fax at 205-268-3402
Monday - Thursday 8 a.m. - 7:30 p.m. ET 
Friday 8 a.m. - 6 p.m. ET 

 
Annuity customer service

Call us at 800-456-6330
Email us at: annuity.service@protective.com
Send us a fax at 205-268-3402
Monday - Thursday 8:30 a.m. - 7 p.m. ET 
Friday 8:30 a.m. - 6 p.m. ET 
Policy revisions

Call us at 800-333-3418, Ask for Policy Revisions
Our direct line for customer service is 205-268-7676
Email us at ladrevisions@protective.com
Send us a fax at 205-268-3368

Our mailing address is
Protective Life Insurance Company
Policy Revisions Department
P.O. Box 13344
2801 Hwy 280 South
Birmingham, AL 35202

Monday - Thursday 8 a.m. - 5 p.m. CT
Friday 8 a.m. - 3 p.m. CT
Licensing and commissions

For appointments, contracting, licensing, commission statements and AML training:

Call us at 800-444-2658
Email us at:
Contracting plbcontracting@protective.com
Commissions producerservices@protective.com 
Monday - Friday 9 a.m. - 6 p.m. ET

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Get the tools you need for success.

Digital capabilities
Count on reduced application turnaround times and reduced paperwork to drive your business forward.
Illustrations
Run special software to generate illustrations and hypotheticals for life insurance and annuity products.
Forms
Download all application and form packets available by state.
Marketing materials
Access a collection of sales and marketing materials to help you easily navigate the sales process.
Your library
Save and customize sales material with your contact information to support your sales and prospecting.

For financial professional use only. Not for use with consumers.