Contact us
Need assistance? Our Member Support is happy to help.
Helping you protect the ones you love most is our top priority. Whether you have questions on your application or prefer to get a life insurance quote and apply over the phone, our dedicated Member Support is happy to assist you every step along the way.
Our Member Support is available Monday through Friday and can be reached via phone or email.
Contact us
Phone: 1-844-740-5433 Opens phone handler
Email Us at CustomerCare@protective.com Opens an Email handler
Member Support will contact you within 24 hours of your request.
Hours of operation:
Monday-Thursday: 8 a.m.-7 p.m. ET
Friday: 8 a.m.-6 p.m. ET
If you are an existing Member Advantage LifeSM policyholder, you can visit myaccount.protective.com/costco Opens in a new window to manage your account, update beneficiaries, or review your contact information.
Login to your account → Opens in a new window
Acceptance for coverage and pricing is subject to eligibility and underwriting criteria. Member Advantage Life (ICC16-TL21/TL-21), is a term life insurance policy issued exclusively to Costco members by Protective Life Insurance Company (PLICO), Nashville, TN. Not available in New York. Policy form numbers, product features and availability may vary by state. Consult policy for benefits, riders, limitations, and exclusions. Coverage and pricing is subject to eligibility and underwriting criteria. Up to a two-year contestable and suicide period. Benefits adjusted for misstatements of age or sex. In Montana, unisex rates apply. Any quote that is present is only an estimate and the actual premium and rate class will be determined after the underwriting process is completed. Costco Insurance Agency, Inc. and Costco Wholesale do not issue, underwrite insurance or pay claims under PLICO policies. Insurance is underwritten by PLICO.
Costco Insurance Agency, Inc. (CIA), a licensed insurance agent, may receive compensation from PLICO and/or its affiliates. CIA and its affiliates do not guarantee the services of any insurance company. PLICO and its affiliates are separate, independent of and distinct from CIA. CIA is not responsible for the financial condition or obligations of PLICO. The California license number for Protective is 07726. The California license number for Costco Insurance Agency is 0D08407.
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