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Structured settlements

Have questions or need additional information about a structured settlement? Review the frequently asked questions, downloadable forms and customer service information below.
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Frequently asked questions about structured settlements

I received a welcome letter with a different policy number. Did my policy number change?

Your policy number has not changed. However, some welcome letters included an incorrect prefix listed in front of the policy number. The correct prefix to use when you call in is NP3 instead of NC3. Please update your welcome letter, if incorrect, to show this prefix in front of your current policy number. We apologize for any confusion or inconvenience.

My contact information in this letter is incorrect, what do I do?

You may provide Protective Life with updated information by writing a letter with the updated details (e.g.: address or name). Please be sure to include your policy number, last four digits of your social security number, and include your signature in the letter. You may send the letter in any of the following ways:

  • Mail to: Protective Life Attention: Structured Settlements Administration PO Box 13694 Birmingham AL 35202-3641
  • Scan or take a picture of the letter and email to structuredsettlements@protective.com
  • Fax to 603.334.5833

*Please note:

  • For a name change, please include a copy of legal evidence (e.g.: marriage certificate, driver’s license, passport)
  • If you were a minor at the time of settlement, please provide a copy of government issued ID
Can I change or update my information online?

 No, a written request with your signature must be submitted to request any changes or updates.

Can I obtain policy information online?
 Protective Life does not offer online access to structured settlement annuities at this time.
How do I contact a representative with questions?

Representatives are available for your questions from 7 a.m. to 6:30 p.m. CT Monday-Thursday and 7 a.m. to 5 p.m. CT on Friday at 800-451-7065 option #3.

How do I submit information or requests?
  • Mail to:
    Protective Life 
    Attention: Structured Settlements Administration
    PO Box 13694
    Birmingham AL 35202-3641

  • Scan or take a picture of the letter and email to structuredsettlements@protective.com

  • Fax to 603.334.5833

*Please note:

  • For a name change, please include a copy of legal evidence (e.g.: marriage certificate, driver’s license, passport)
  • If you were a minor at the time of settlement, please provide a copy of government issued ID
I recently submitted a request. Do I need to resubmit this request to the new company?

Your request will be processed in a timely manner and does not need to be resubmitted.

Will there be a delay in when I receive my next payment?

We are committed to continue to provide funds by your expected due date.

Will my payment dates change?

Your payment due date will not change. Please note, payments will be processed as follows:

  • Payable by check: will be mailed seven days in advance of the payment due date defined in the settlement.
  • Payable by electronic fund transfer (EFT) or direct deposit: will be processed five days in advance of the payment due date defined in the settlement and available in your account on either that day or the following day.

*Please note: payments are not processed on weekends and holidays. Payments that are due to be processed on these days will be processed the next business day.

If I received payments by EFT or direct deposit, do I need to notify my bank of this change?

No notification is required. You can anticipate the payer name displayed in your account details to change.

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Structured settlements customer service

Contact Information

Hours of operation:
Monday-Thursday: 7 a.m.-6:30 p.m. CT
Friday: 7 a.m.-5 p.m. CT


Telephone Number:
800-451-7065, option #3


Fax Number:
603-334-5833


Mailing Address:
Protective Life
Attention: Structured Settlements
Administration
PO Box 13694
Birmingham, AL 35202-3641


Email:
structuredsettlements@protective.com

Protective Life Insurance Company (for policies issued in states other than NY) and Protective Life and Annuity Insurance Company (for policies issued in NY).

Protective Life Insurance Company’s home office is located in Brentwood, Tennessee, and Protective Life and Annuity Insurance Company’s home office is located in Birmingham, Alabama.

PLC.1322243.08.19