Skip to Content
A man and woman with arm sleeves rolled-up and both working together at a desk with a computer and telephone.
Contact us

Reach out to us

Serving your needs is always our number one priority. View your options and select the right one to contact us.
Manage my account

If you're already a customer or applicant, log in to your account and take advantage of our convenient self-service options:

Start the buying process

We’ll be happy to help you evaluate what type of policy or contract might be right for you. Find out how we can help protect your family and your future.

Start and manage claims

We understand the loss of a loved one is very stressful, and we’re here to help any way we can.

Impacted by the severe storms in Arkansas?
As the Arkansas community navigates the aftermath of the severe storms, Protective is committed to supporting our customers who were impacted. To prevent loss of coverage, we may be able to offer an extension of billing due dates and premium grace periods.

To request accommodations, please contact the customer service number listed on your billing statement.
Linemen in buckets working on power lines.
Crane loading a container ship at The Port of Baltimore.
Impacted by the collapse of Francis Scott Key Bridge?
As the Maryland community navigates the aftermath of the bridge collapse, Protective is committed to supporting our customers who were impacted by the reduced operations of the Port of Baltimore. To prevent loss of coverage from unpaid premiums, we may be able to offer one or more of the following accommodations:
  • suspension of premiums due
  • extension of billing due dates and premium grace periods
  • waiver of installment and late fees
To request accommodations, please contact the customer service number listed on your billing statement.

FAQs about managing my account

To retrieve your password, use account recovery. To retrieve the login email address you used to create your account, contact us or speak speak with a Customer Service Representative.
Log in to access your account. If you have not registered for an account, Register now. Once logged in, select the ‘Profile and Settings’ option in the menu followed by the action you wish to take . If your name has changed due to marriage or divorce, contact us for assistance.
Log in to access your account. If you have not registered for an account, Register now. Once logged in, locate the policy on which you want to change your beneficiary. Select ‘I want to’ and ‘Change My Beneficiaries.’

FAQs about buying life insurance

How can you and your family benefit from a life insurance policy? Find out why it’s so important to get coverage.
A little bit of education can go long way in understanding how life insurance protects you, your budget and your family. Learn more about life insurance.
When you buy a life insurance policy, it's important to get the right amount of coverage. Too little and you could leave your loved ones in a tough financial spot. Too much and you'll be paying for coverage you don't need. Calculate your needs.
How much life insurance is going to cost depends on many different factors, such as your age and health. It also depends on the type of policy you buy and the amount of the death benefit that you select. Get a quote for term life insurance.

FAQs about claims

To start the claims process, complete the Start a Claim form. For additional assistance throughout the process, contact us at 1-800-424-1592.
For the fastest turnaround on claims less than $500,000, email your completed claim paperwork to claims@protective.com or fax it to 205-268-6833.

If your claim is more than $500,000 or you would prefer to physically mail the paperwork, our address is:

Claims
P.O. Box 12486
Birmingham, AL 35202
Generally, the claims process takes about 2 to 3 weeks. Because the adjudication of each claim is different, we are unable to provide you with an exact time frame for when we will complete the processing of your claim. We are committed to processing your claim as quickly as possible and responding in compliance with state law.

Contact information for policy and contract holders

1
P.O. Box 12687
Birmingham, AL 35202-6687
Call: 1-800-866-9933
Email: ladphs@protective.com
1
P.O. Box 1928
Birmingham, AL 35282-8238
Call: 1-800-265-1545
Email: vulservice@protective.com
1
P.O. Box 1928
Birmingham, AL 35282-8238
Call: 1-800-456-6330
Email: annuityservice@protective.com
1
P.O. Box 12687
Birmingham, AL 35202-6687
Call: 1-800-866-9933
View prospectuses and reports
1
P.O. Box 12687
Birmingham, AL 35202-6687
Call: 1-800-866-9933
Email: wclphs@wclife.com
1
P.O. Box 535299
Pittsburgh, PA 15253-5299
Call: 1-866-412-2071
Log in: www.eaccountservices.com/protective
WEB.5657519.06.24