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Reporting insurance fraud

To report suspected insurance fraud to Protective Life, call toll-free 800-627-0220, or email us at FraudContact@protective.com.
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Frequently asked questions about insurance fraud

What are common types of insurance fraud?

Insurance fraud is a crime in which either an insurance company or agent is defrauded by an individual seeking to obtain a policy or collect money for which they are not entitled, or where an insurance company’s customer is defrauded (which may result in a financial loss to the customer, the insurance company, or both).

How does Protective Life help to guard against insurance fraud?

Protective Life’s Special Investigative Unit (SIU) is responsible for investigating suspected fraud and coordinating with local, state, and federal law enforcement agencies (to include the fraud divisions of state departments of insurance) in the prosecution of insurance fraud offenders.  Additionally, our SIU works closely within the company to detect, prevent, and resolve fraudulent activities targeting Protective Life and its customers.

What are common signs of insurance fraud?
  • Someone calling or emailing asking you to pay money or fees (especially though untraceable payment methods such as wiring, prepaid card or gift cards)
  • Requesting private account information
  • Requesting access to your computers
  • Pressure to act immediately or with time-limited deal
  • Indicating a change in account status you did not request
  • Emails that don’t look quite right, including a sender you don’t recognize, suspicious email addresses or misspellings
How can you protect yourself and others against fraud?
  • Keep your personal details secure and private
  • Do not open suspicious emails, delete immediately
  • Never click on attachments in emails from senders you do not know
  • Do not respond to phone calls
  • Do not provide remote access to your computer
  • Beware of requests for your money or payment requests
  • Watch for misspellings or grammar issues within emails or documents
  • Report any suspicious spam activity
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Additional fraud resources

Learn how to protect yourself and options for fighting back against fraud.
Coalition Against Insurance Fraud
Learn how to fight back and better detect this type of crime.
Consumer alerts
See frauds/scams recently reported to the FTC.
Are you a victim?
The FTC provides steps to take if you are a victim of ID theft.
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Still have questions?

Let us know if you have questions or need to report suspected insurance fraud.