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Contact Us

Thank you for contacting us

Thank you for contacting our customer service department. We pride ourselves with providing responsive, timely service to our customers. Please call 1-800-487-6669 during the hours of 8 a.m. - 7 p.m. EST Monday through Thursday and 8 a.m. - 5 p.m. EST Friday to talk with one of our customer service representatives.
MONY
MONY Life Insurance Company
PO Box 1205
Birmingham, AL 35201-1205
Fax: 205-268-3402
Email: service@protective.com
Equitable (formerly MLOA)
Equitable Financial Life Insurance Company of America
PO Box 1928
Birmingham, AL 35201-1928
Fax: 205-268-6479
Email: service@protecctive.com
Overnight mailing address
2801 Highway 280 South
Birmingham, AL 35223
Website hours
Policy and contract details are available between 8 a.m. and 8 p.m. EST Monday through Saturday and after 3 p.m. on Sunday.*
*At the end of each business day during offline hours, policy value and other policy details will be updated, and will be available for view during the next business day. We appreciate your patience as we diligently work to expand the hours of availability and online transaction options.
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Notice to customers affected by COVID-19

Protective is here to help our customers who are impacted by COVID-19. We will extend the grace period for premium due dates for any customer who has been impacted by COVID-19. To receive an extension, you must call us at 1-800-487-6669.
Please be aware that some states have issued specific guidelines about grace period extensions, and in those states, we will follow their guidelines.

Please note that we are not able to suspend the systematic mailing of notices that a policy may lapse or may have lapsed. Therefore, even customers who are approved for grace period extensions may continue to receive lapse notices.

If you would like to discuss billing or make alternative payment arrangements, or if you have any questions about the above information, please contact us at 1-800-487-6669.

For additional information for New York policyholders, click here.
For additional information for Connecticut policyholders, click here.
For additional information for New Jersey policy holders, click here.
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