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What's changing?

Important note to customers

We’re making administrative changes and will soon transition most MONY and Equitable Financial Life Insurance Company of America (formerly MLOA) policies to a new system. Review the information below to learn what these changes mean for you.
MLOA name change
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MONY Life Insurance Company of America (MLOA) is now Equitable Financial Life Insurance Company of America. MONY’s name has not changed.
Updated statements
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If your policy is converted to our new system, you will notice changes to the format of your statements.
New online portal
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Once administrative changes take effect, you will receive instructions on how to register with our new online portal.
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About the upcoming system conversion
As part of our ongoing commitment to better serve our customers, we are converting your policy to a new administrative system. This change will not affect your benefits or coverage in any way. However, you will notice a few changes reflected on your statements, and some changes to customer service.

As soon as the conversion takes place, we will contact you with instructions for registering with our online portal. If you have questions, please contact us at 1-800-487-6669.
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Important answers

Why is AXA Equitable updating their brand name and how will this affect MLOA?

As you might know, AXA Group is a global insurance firm headquartered in France. As part of AXA Group’s strategy to focus on the property and casualty market, it has decreased its ownership in AXA Equitable, which is a U.S.- based retirement, financial advice, and protection company.

This process began in 2017 and, since then, AXA Equitable has been following a separation plan which includes updating their brand. Similarly, because MONY Life Insurance Company of America (MLOA) is a subsidiary of AXA Equitable, MLOA will undergo a company name change and rebranding in 2020.
Is my policy changing? Will my premium change?

The terms and conditions of the original life insurance policies or annuity contracts issued by MONY and or MLOA have not changed.

No, your premium is not changing with the name change.
I don't have an AXA Equitable account. Why are they sending this to me?

You may have received the letter because you have an AXA Advisor as your agent of record. As mentioned in the letter, in 2020 AXA Advisors will update its name to Equitable Advisors.
Will MONY or MLOA's name be changing?

MONY’s name has not changed.

In Q2 2020, MLOA’s name will change and MLOA clients will receive notice of MLOA’s name and brand on the company website and in policyholder communications. We have a process in place to update MLOA’s name across all policyholder forms and those efforts will continue throughout the next year.
How does the name change impact my MONY Life Insurance Company (MLOA) policies and contracts?

This company name change has no effect on the benefits or coverage provided by your life insurance policy or annuity.

MONY Life Insurance Company will continue to be responsible for your policy. MONY Life Insurance Company is owned by Protective Life Insurance Company. Customer service will still be provided by the same group of people that have been providing service when MONY was owned by AXA Equitable.
How will I know when my policy number has converted to the new administrative system?

The converted policy numbers will be preceded by two letters once they are converted to the new administrative system.

MONY - Life insurance policies that have policy numbers beginning with 1 through 9 (usually 7 or 8 digits), a numeric with X as the third digit (ie, 65x) and R.

MONY - Variable Life and Annuity contracts beginning with C1 and C6.

Equitable Financial Life Insurance Company of America - (previously named MONY Life Insurance Company of America (MLOA)) Variable Life and Annuity contracts number beginning with B1 or B6.

If your policy number is not listed above, then your policy will be converted at a later date and you will be notified by mail.
How does this impact my agent or advisor?

Your existing agent or advisor will not change as a part of this transition. You should continue to contact your agent or advisor if you need assistance with your policy or your insurance needs.
How do I reach the Customer Service Center?

You may reach our Customer Service Center at 1-800-487-6669.
Where do I mail a service inquiry or request?

You may reach our customer service by mail, email or fax at:

MONY Life Insurance Company
PO Box 1205
Birmingham, AL 35201-1205
Email us at service@protective.com
Call us at 1-205-268-3402

Equitable Financial Life Insurance Company of America
PO Box 1928
Birmingham, AL 35201-1928
Email us at service@protective.com
Call us at 1-205-268-6479
Where do I mail my payments?

You can use our online portal to make your premium payments online at www.service.protective.com/payment.

To mail your payment, refer to the payment mailing address listed on your most recent statement.

For additional information about where to mail your payments, please contact customer service at 1-800-487-6669.
What will be different on my Bank Statement?

You will now see a separate draft for each policy on your bank statement. If you have multiple policies auto drafting, you will see multiple draft amounts. MLOA customers should also expect to see the new company name on your statement due to the company name change.
Will there be any changes to my policy issue date or billing date?

If your policy anniversary and/or billing day is between the 29th-31st of the month, this day will be adjusted to the 28th of the month. This change will not affect your benefits or coverage in any way. Policy owners who have elected to have premiums withdrawn from their bank account between the 29th-31st of the month, will be adjusted to the 28th of the month.

To view your policy/contract online, visit our registration page.