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FAQ
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Account access frequently asked questions

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Important answers

Who can register for an account?
The owner(s) of an individual or jointly owned contract or policy can register and log into service.protective.com. At this time, non-individual owners are unable to register for online access. Please note that a Social Security or Tax Identification Number is necessary to register.
Why is registration necessary?
Access enables you to add your MONY/MLOA policies/contracts where you can then view detailed information, make online changes to your user profile, and print service request forms.
What information is required for Online Registration?
To register for online access you will need to select a username and password, as well as choose a Security Question and provide a Security Answer. Then provide your first name, last name, date of birth, email address, and daytime phone number. There are certain security requirements for the password. The password must contain 8 - 15 characters, must include at least one number, one special character, one uppercase letter, and one lowercase letter. Click the logo in the top left corner to return to the sign in page where you can register. Upon successful completion of your registration, you will receive an E-mail confirmation and be able to log in.
What hours of the day are policy/contract values available?
Policy and contract details are available between 8:00 AM and 8:00 PM Eastern Time Monday through Saturday and after 3 PM on Sunday. At the end of each business day during offline hours, policy value and other policy details will be updated, and will be available for view during the next business day. We appreciate your patience as we diligently work to expand the hours of availability and online transaction options.
What information is required to add a policy/contract?
When adding the first policy/contract you will need to enter the policy/contract number, owner's tax ID/SSN, and the date of birth of the insured/annuitant for the particular policy/contract you are trying to add. Only users that are recognized as owners or joint owners on a policy/contract will be able to add the policy/contract.
I forgot my password or Username.
If you have forgotten your password or username, you may reset it online. From the login page, select "Forgot your password/username?" and follow the simple steps to reset it. The password must contain at least 8 characters, must include at least one number, special character, one uppercase letter, and one lowercase letter.
Is resetting my password online secure?
The resetting of your password is performed in a secure environment. To make sure that your account is not compromised, we ask that you enter the specifics that were required when your original enrollment was processed. As a precaution, we ask for additional information that only you would know. Once you reset your password/username, you should keep it in a safe place. Never share your password/username with anyone and do not save your password in your browser.

For any online transactions. If you receive a confirmation for a transaction that you did not request, call us immediately at 1-800-487-6669.
Whose date of birth is required during enrollment?
We require that the date of birth of the user who is registering for an online account so that we can use it to help identify our customers if they should need to call in.
Whose date of birth is required during policy/contract registration?
We require that the date of birth of the insured or the annuitant for the policy, contract or certificate (not the owner) you are entering.
Does resetting my password work in all situations?
There are some instances where you will not be permitted to reset your password. If your account has been suspended you will need to call 1-800-487-6669.
How do I change my password?
Login to service.protective.com. On the Policy Select page, select the "My Profile" link. Select the "Change Password" option and follow the instructions provided.
Can I view my spouse's accounts?
At this time, we only provide a consolidated view of products and asset accounts based on an individual owner's social security number.
My address shown online is incorrect.
If you confirm that your address is incorrect, login to service.protective.com. On the Policy Select page, select the "My Profile" link. Select the "Change Address" option and follow the instructions provided. You can call us at 800-487-6669 if you need assistance.