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We are committed to providing a seamless customer experience

We invite you to enjoy the safety and convenience of our self-service options by managing your account online. Registration is easy and takes just a few minutes.
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Frequently asked questions about the Lincoln merger


The Lincoln Life Assurance Company of Boston underwriting company is merging into its affiliate, The Lincoln National Life Insurance Company effective October 1, 2021. Protective is still your service provider, so you can expect the same level of service from us.


Your policy features will remain the same without any action required.


No, there is no action needed on your part. If you have recurring payments set up, you will see The Lincoln National Life Insurance Company (rather than Lincoln Life Assurance Company of Boston) on statements after October 1.


Following the merger October 1, please update information on any premium payments to The Lincoln National Life Insurance Company. Payments directed to Lincoln Life Assurance Company of Boston will be accepted through December 31, 2021.


The merger endorsement is a state-approved form which is the formal notification stating that the company your policy was underwritten by has been merged into a Lincoln affiliate and changes the name of the underwriting company in your policy. The endorsement should be maintained with your policy.


If you haven't already, you can register for a My Protective account and manage your policy online. Review our frequently asked questions for more information.


Register your account online today, and make it possible to:

  • View and update account and profile information
  • Make payments and manage recurring payment information
  • Change beneficiary information
  • View and download tax forms
  • Sign up for paperless statements/billing

Visit protective.com/myaccount to register now.


Our customer service team is also ready to support your needs. Connect with us to update your personal information (address, phone number, email), change your beneficiary or to ask questions.


Our virtual assistant is available to help you anytime at Protective.com or call us toll free at 833-504-1773.


Our mailing address is the same for account services:
Protective Life as Administrator for The Lincoln National Life Insurance Company
PO Box 12687
Birmingham, AL 35202-6687


If you need to mail paperwork overnight, send it to this address:
Protective Life as Administrator for The Lincoln National Life Insurance Company
2801 Highway 280 South
Birmingham, AL 35223-2488

Protective and Protective Life refer to Protective Life Insurance Company and its affiliate Protective Life & Annuity Insurance Company. Insurance company members of the Protective Life group serve as the administrator of certain policies issued by Lincoln Life Assurance Company of Boston/Lincoln National Life Insurance Company.

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