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Welcome to Protective

As your new annuity service provider, we look forward to protecting your financial future.


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Your New Service Provider

We’re excited about this transition and hope you are, too. Throughout our more than 100-year history, Protective has remained a values-driven organization focused on doing the right thing, simplifying everything, building trust, and most importantly, serving others.


Watch our video to learn more about us.

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Frequently Asked Questions

Why is my annuity service provider changing?

In June 2019, Great-West Life & Annuity Insurance Company (GWL&A), Great-West Life & Annuity Insurance Company of New York and The Canada Life Assurance Company completed the sale of certain individual life insurance and annuity business to Protective Life Insurance Company and Protective Life & Annuity Insurance Company (for policies issued in New York). Protective Life Insurance Company and Protective Life & Annuity Insurance Company are subsidiaries of Protective Life Corporation (Protective).

What kind of changes can I expect?

Your payment stream and contract features will remain the same without any action required, while payments after January 4, 2021 will be issued by Protective. This means that Protective will appear on your bank statements beginning in November.


In 2021, account correspondence like annual statements and tax forms may come from Great-West, Canada Life or Protective, depending on your payment stream.


If you haven’t reached the annuity payout phase yet, any elections you’ve made will carryover. If you would like to request a withdrawal from your annuity contract or review annuity benefits, connect with the customer service team to request the necessary forms.

Which products are impacted by this transition?

This conversion includes the following annuity solutions underwritten by Great-West and Canada Life:

  • Group pension
  • Single premium immediate annuities
  • Supplemental contracts
  • Structured settlements
How do I make updates or review my annuity contract?

Our customer service team is ready to support your needs. Connect with us to update your personal information (address, phone number, email), change your beneficiary, request a payment or to ask questions.

How can I contact Protective?

Call us toll free at 800-879-8271
Email us at gwannuity@protective.com


Please note a new mailing address for account services:
Protective Life as Administrator
PO Box 1845
Birmingham, AL 35201-1845

Can you tell me more about Protective?

Founded in 1907, Protective was created on the ideal that we would help serve both our customers and their communities. For more than 110 years, we’ve been doing just that: helping people protect their families’ financial futures with reliable protection and retirement products.


The strength of our promise — our commitment to serve people and do the right thing — is backed by the financial stability and long-term performance of our company. In fact, Protective and its New York affiliate offer products in all 50 states and service more than 9.3 million contracts and policies. And in 2019, we paid out $6.2 billion in claims to fulfill the promises we made to our customers and their loved ones. Browse our site to learn more.

Protective and Protective Life refer to Protective Life Insurance Company and its affiliate Protective Life & Annuity Insurance Company. Protective Life Insurance Company, Brentwood, TN is the administrator for certain policies issued by Great-West Life & Annuity Insurance Company, Greenwood, CO. Protective Life & Annuity Insurance Company, Birmingham, AL is the administrator for certain policies issued by Great-West Life & Annuity Insurance Company of New York, New York, NY, for policies in New York. The principal underwriter and offeror for registered products is Investment Distributors, Inc. (IDI), Birmingham, AL. Member FINRA. IDI is a wholly owned subsidiary of Protective Life Insurance Company.

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