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Welcome to Protective

As your new life insurance service provider, we look forward to protecting your financial future.

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Your New Service Provider

We’re excited about this transition and hope you are, too. Throughout our more than 100-year history, Protective has remained a values-driven organization focused on doing the right thing, simplifying everything, building trust, and most importantly, serving others.


Watch our video to learn more about us.

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Frequently Asked Questions

Why is my life insurance service provider changing?

In June 2019, Great-West Life & Annuity Insurance Company (GWL&A), Great-West Life & Annuity Insurance Company of New York completed the sale of certain individual life insurance and annuity business to Protective Life Insurance Company and Protective Life & Annuity Insurance Company (for policies issued in New York). Protective Life Insurance Company and Protective Life & Annuity Insurance Company are subsidiaries of Protective Life Corporation (Protective).

Which products are impacted by this transition?

This conversion includes the following life insurance solutions underwritten by Great-West:

  • Fully underwritten term policies
  • Simplified issue term policies
  • Simplified issue whole life
  • Single premium whole life
  • Single premium universal life
What changes can I expect?

Your policy features will remain the same without any action required.


If you pay premiums by credit card or ACH, your data will be converted without any action required.


You’ll have a new policy reference number to file with your existing documents. This is the number you will see on correspondence and use for interactions with our service center moving forward. After February 1, policy correspondence like account statements and disbursements will be issued by Protective.


Please be aware that any disbursement requests made February 1 - 7, 2021, will be processed for payment beginning February 8 due to a short downtime for system migration. Additionally, any payments made during the first week of February will be posted to your account Monday, February 8.


Manage your account online

Additionally, Protective offers convenient and secure self-service options that allow you to quickly manage your account online. You will have access to register for a self-service account soon.


Visit this webpage beginning February 8, 2021, and learn how to register for an online account, making it possible to:

  • View and update account and profile information
  • Make payments and manage recurring payment information
  • Change beneficiary information
  • View and download tax forms
  • Sign up for paperless statements/billing
How do I make updates or review my policy?

Our customer service team is ready to support your needs. Connect with us to update your personal information (address, phone number, email), change your beneficiary or to ask questions.


After the transition, you will be able to manage your account(s) online. This webpage will be updated with details on how to register your account and make changes and payments to your policy online, beginning February 8.

How can I contact Protective?

Call us toll free at 800-222-9197. You may recognize this number, because the phone number remains the same.


Please note a new mailing address for account services:

Protective Life as Administrator
PO Box 1854
Birmingham, AL 35201-1854


If you need to mail paperwork overnight, send it to this address:

Protective Life as Administrator
2801 Highway 280 South
Birmingham, AL 35223-2488

Can you tell me more about Protective?

Founded in 1907, Protective was created on the ideal that we would help serve both our customers and their communities. For more than 110 years, we’ve been doing just that: helping people protect their families’ financial futures with reliable protection and retirement products.


The strength of our promise — our commitment to serve people and do the right thing — is backed by the financial stability and long-term performance of our company. In fact, Protective and its New York affiliate offer products in all 50 states and service more than 9.3 million contracts and policies. And in 2019, we paid out $6.2 billion in claims to fulfill the promises we made to our customers and their loved ones. Browse our site to learn more.

Protective and Protective Life refer to Protective Life Insurance Company and its affiliate Protective Life & Annuity Insurance Company. Protective Life Insurance Company, Brentwood, TN is the administrator for certain policies issued by Great-West Life & Annuity Insurance Company, Greenwood Village, CO. Protective Life & Annuity Insurance Company, Birmingham, AL is the administrator for certain policies issued by Great-West Life & Annuity Insurance Company of New York, New York, NY, for policies in New York.

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