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Welcome to Protective

As your new service provider, we look forward to protecting your financial future. And to make things even easier, you can register to manage your policy online today.
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Manage your account online

We invite you to enjoy the safety and convenience of our self-service options by managing your account online. Registration is easy and takes just a few minutes.

Watch our video to learn more and register now.


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Frequently asked questions about your new service provider

In June 2019, Great-West Life & Annuity Insurance Company (GWL&A) and Great-West Life & Annuity Insurance Company of New York completed the sale of certain individual life insurance and annuity business to Protective Life Insurance Company and Protective Life & Annuity Insurance Company (for policies issued in New York). Protective Life Insurance Company and Protective Life & Annuity Insurance Company are subsidiaries of Protective Life Corporation (Protective).

You can register your account online to make updates and payments quickly and securely. Register now at

Our customer service team is also ready to support your needs. Connect with us anytime for questions about your policy.

Your policy features remain the same without any action required.

If you pay premiums by credit card or ACH, your data has been converted without any action required.

You have a new policy reference number to file with your existing documents. This is the number you will see on correspondence and use for interactions with our service center moving forward. Policy correspondence, like account statements and disbursements, will now be issued by Protective Life Insurance Company or Protective Life & Annuity Insurance Company.

Additionally, Protective offers convenient and secure self-service options that allow you to quickly manage your account online.

Register your account online today, making it possible to:

  • View and update account and profile information
  • Make payments and manage recurring payment information
  • Change beneficiary information
  • View and download tax forms
  • Sign up for paperless statements/billing

Visit to register now.

This conversion includes the following life insurance solutions underwritten by Great-West:

  • Fully underwritten term policies
  • Simplified issue term policies
  • Simplified issue whole life
  • Single premium whole life
  • Single premium universal life

Call us toll free at 800-222-9197.

Please note a new mailing address for account services:

Protective Life as Administrator
PO Box 1854
Birmingham, AL 35201-1854

If you need to mail paperwork overnight, send it to this address:

Protective Life as Administrator
2801 Highway 280 South
Birmingham, AL 35223-2488

Founded in 1907, Protective was created on the ideal that we would help serve both our customers and their communities. For more than 110 years, we’ve been doing just that: helping people protect their families’ financial futures with reliable protection and retirement products.

The strength of our promise — our commitment to serve people and do the right thing — is backed by the financial stability and long-term performance of our company. In fact, Protective and its New York affiliate offer products in all 50 states and service more than 9.3 million contracts and policies. And in 2019, we paid out $6.2 billion in claims to fulfill the promises we made to our customers and their loved ones. Browse our site to learn more.

View and update your policy online

Manage your account online with our self-service portal. Plus, find more information about us.
Protective and Protective Life refer to Protective Life Insurance Company and its affiliate Protective Life & Annuity Insurance Company. Protective Life Insurance Company, Nashville, TN is the administrator for certain policies issued by Great-West Life & Annuity Insurance Company, Greenwood Village, CO. Protective Life & Annuity Insurance Company, Birmingham, AL is the administrator for certain policies issued by Great-West Life & Annuity Insurance Company of New York, New York, NY, for policies in New York.