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Delivering on promises, making friends for life

Delivering on our promises to customers starts with our team. Protective strives to provide the training, tools and resources to equip our customer service teams with the ability to foster positive interactions during difficult times. Diana Neyman, Manager, Life Claims based in Tennessee, shares her firsthand customer experience.

Diana connected with a beneficiary calling to submit her mothers death claim on behalf of her aging father. She said, I explained to her, my father too was born in 1934, and we just lost my mother. So, I understood exactly where she was coming from, and I would be happy to help.”

After Diana experienced this unique connection with the customer, she stayed in close communication with her until the father received his check.

“I feel like I have a friend for life. She actually found me on social media and thanked me personally for my customer service. It's these kinds of stories that remind us that we are in the right place at the right time to assist people in their darkest times. I am proud to be a protector!”

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All Learning Center articles are general summaries that can be used when considering your financial future at various life stages. The information presented is for educational purposes and is meant to supplement other information specific to your situation. It is not intended as investment advice and does not necessarily represent the opinion of Protective or its subsidiaries.

Learning Center articles may describe services and financial products not offered by Protective or its subsidiaries. Descriptions of financial products contained in Learning Center articles are not intended to represent those offered by Protective or its subsidiaries.

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