Delivering on our promises to customers starts with our team. Protective strives to provide the training, tools and resources to equip our customer service teams with the ability to foster positive interactions during difficult times. Diana Neyman, Manager, Life Claims based in Tennessee, shares her firsthand customer experience.
Diana connected with a beneficiary calling to submit her mother’s death claim on behalf of her aging father. She said, “I explained to her, my father too was born in 1934, and we just lost my mother. So, I understood exactly where she was coming from, and I would be happy to help.”
After Diana experienced this unique connection with the customer, she stayed in close communication with her until the father received his check.
“I feel like I have a friend for life. She actually found me on social media and thanked me personally for my customer service. It's these kinds of stories that remind us that we are in the right place at the right time to assist people in their darkest times. I am proud to be a protector!”