• Giving You Our Best

  • March 20, 2020

    A message from Protective’s President and CEO Rich Bielen:

    As all of us navigate the unprecedented situation posed by COVID-19, Protective remains committed to supporting our customers, our employees and the communities we serve. We are proactively taking steps to ensure you continue to receive the service and support you need.

    With a solid financial foundation and a demonstrated ability to handle challenges over our 113-year history, Protective is well-positioned to continue delivering on our promises. Today, our business continues as normal, and we are ready to serve.

    To help support overall wellbeing and slow the spread of the virus, many of our employees are now working from home, and we have provided additional tools and technology to support their transition. In addition to our normal paid time off benefits, we have also implemented a new COVID-19 Paid Leave Policy to provide financial stability to our colleagues during this period of uncertainty. Additionally, the Protective Life Foundation has begun to partner with local nonprofits and other business leaders to understand where we can best be of service to the broader community.

    As we continue to monitor this rapidly evolving situation, I urge everyone – our customers, employees and the entire Protective family – to please continue taking steps to keep yourself and your loved ones healthy.

    Richard Bielen's signature

    Richard J. Bielen
    President and CEO

  • How is Protective preparing for potential impact from COVID-19?

    Business continuity is a priority, and we maintain plans for all functions and sites. In addition, our response team continues to meet regularly to consider developments and implement key actions as needed.

    To date, Protective has:

    • Expanded remote work capabilities
    • Implemented social distancing practices
    • Enhanced sanitization in our offices
    • Established a special COVID-19 Paid Leave Benefit
    • Suspended domestic and international travel
    • Developed guidelines for those returning from international travel
    • Prohibited visitors at our office locations

    Serving our customers and business partners while protecting the safety and wellbeing of our employees remains our top priority.

    What digital capabilities are available for customers and business partners?

    Protective encourages all of our customers and business partners to take advantage of our suite of digital capabilities and self-service tools, including online customer service, claim filing, payment, account management, and Velocity for new business.

    For customers:

    Get help or manage your account

    File a claim or check claim status

    Contract holders for one of our Asset Protection programs

    For financial professionals:

    Register or log in to manage your business

    Agents and Dealers working with Asset Protection, can continue to use our online portals.

    As more information becomes available, we will continue to update this site. In the meantime, you can connect with us via Facebook, Twitter or phone. Distribution partners may contact us through myprotective.com.

    For media inquiries, please contact:

    Brittnie Bordonaro
    Corporate Communications
    Protective Life Corporation
    (205) 268-8611