Grief resources and information
Managing your emotional needs while trying to cope with the logistics of a loved one’s death can be overwhelming. We’ve compiled this video series to help.
Managing and organizing finances
In the middle of grieving a loved one’s loss, making decisions about their finances can be overwhelming. Kathleen Rehl, Ph.D., CFP and author of Moving Forward on Your Own, walks through the first steps to take in order to set the financial affairs of a lost loved one in order.
Ready to start a claim?
To begin a claim, notify us with the link below or call us at 1-800-424-1592. Our claims team is available Monday through Thursday 7 a.m.–6:30 p.m. and Friday 7 a.m.–5:30 p.m. CST.
Life insurance claims frequently asked questions
How does the claims process work? What steps do I need to take?
- Notify us of the death of the insured/annuitant via this website or the phone.
- We will then verify the beneficiaries.
- We’ll reach out to beneficiaries and ask them to complete a claim packet and provide any necessary documents.
- Once all documents and forms are returned, we’ll review the claim.
- After review, we’ll either process the claim or contact the beneficiary for any additional information needed.
How soon will I receive my proceeds?
Generally, the claims process takes about two to three weeks. Because each claim is different and sometimes there are state regulations that may require additional processing time or adjudication, we are unable to provide an exact timeline for your specific claim. But please know that we are committed to processing your claim as quickly as possible and will be happy to update you on the status at any time.
Do I have to pay taxes on this death benefit?
Normally, taxes are payable only on the interest paid on the death benefit proceeds or on the gain on an Annuity Contract. We urge you to consult with a tax professional if you are concerned these benefits may be taxable to you.
Neither Protective nor its representatives offer legal, investment, or tax advice. We encourage you to consult your financial advisor and legal or tax advisor regarding your individual situations before making investment, social security, retirement planning, and tax-related decisions.