• Structured Settlements
    Customer Service
  • Structured Settlements Customer Service Contact Information

    Important Information

    Your policy number has not changed. However, some welcome letters included an incorrect prefix listed in front of the policy number.


    The correct prefix to use when you call in is NP3 instead of NC3. Please update your welcome letter, if incorrect, to show this prefix in front of your current policy number. We apologize for any confusion or inconvenience.

     

    Telephone Number: 800-451-7065, option #3

    Hours of Operation: Monday – Thursday: 7:00 am – 6:30 pm CST
    Friday: 7:00 am – 5:00 pm CT

    Fax Number: 603-334-5833

    Mailing Address: Protective Life

    Attention: Structured Settlements
    Administration
    PO Box 13694
    Birmingham, AL 35202-3641

    E-mail: structuredsettlements@protective.com

     

  • Protective Life Insurance Company (for policies issued in states other than NY) and Protective Life and Annuity Insurance Company (for policies issued in NY).

    Protective Life Insurance Company’s home office is located in Brentwood, Tennessee, and Protective Life and Annuity Insurance Company’s home office is located in Birmingham, Alabama.