• Giving You Our Best

  • Contact Us

    Serving your needs is always our number one priority. View your options below and select the right one to contact us.

    Due to unusually high call volume, our wait times are longer than usual. If you are a Protective or Liberty customer, you can visit myaccount.protective.com to manage your account, update beneficiaries, or review your contact information. Thank you for your patience.

  • View your policy/contract

    Our online customer service site offers several features that enable you to have better control over your policies and account. They're available at any time!

    • Access tax forms
    • Change beneficiaries
    • View policy/contract information
    • Check cash value (if applicable)
    • Pay premiums
    • Sign up for eDelivery paperless statements
    • And more!

    Click here if your life or annuity policy/contract is held by one of our following family of companies:

    • Protective Life Insurance Company
    • West Coast Life Insurance Company
    • Protective Life and Annuity Insurance Company
    • Zurich American Life Insurance Company

    Click here if your life or annuity policy/contract was issued by:

    • MONY Life Insurance Company
    • MONY Life Insurance Company of America

    Please note not all policies/contracts are available online.

    All other customers, please call 1-800-866-9933 to speak to a customer service representative.

    Policy resources

    Click here to see prospectuses and performance reports for Spectrum Select Plus® and Spectrum Select® if your life policy was issued by Liberty Life Assurance Company of Boston or Lincoln Life Assurance Company of Boston. Spectrum Select Plus and Spectrum Select are no longer offered for sale. 

    Life and health insurance customers:
    PO Box 12687
    Birmingham, AL 35202-6687
    email: ladphs@protective.com

    Variable life insurance customers:
    PO Box 1928
    Birmingham, AL 35282-8238
    email: vulservice@protective.com

    Annuity customers:
    PO Box 1928
    Birmingham, AL 35282-8238
    email: annuityservice@protective.com

    West Coast Life insurance customers:
    PO Box 12687
    Birmingham, AL 35202-6687
    email: wclphs@wclife.com

    MONY Life Insurance Company and MONY Life Insurance Company of America customers
    PO Box 4830
    Syracuse, NY 13221
    email:  service@protective.com

    Immediate Benefit Account:
    PO Box 535299
    Pittsburgh, PA 15253-5299
    Or login to: https://www.eaccountservices.com/Protective


    83 percent of our clients access their tax forms via our online account access?*

    *Protective Life Insurance internal reporting,
    January 2014

    Sign up for online account access and get started today.

  • Protective Life Insurance. What’s in a name?

    When you deal with the Protective Life Insurance Company, you can rest easy knowing you’re working with a company that for more than 100 years has prided itself on doing right by their customers. Integrity. Honesty. Commitment. And fair value for the money spent. These are all ideals that each and every Protective Life Insurance Company employee works tirelessly to uphold each and every day. And while there are a number of different companies that fall under the Protective umbrella, this dedication to serving the needs of our customers – to serving you and your family - burns brightly in each of them. So whatever the reason you have to contact us, we consider it a chance to prove ourselves worthy of the trust you’ve placed in us. Or if you’re not yet a customer, the trust we hope you’ll place in us.